July 2026 · Week 3
What's happening on the floor
Every freeze costs you time. Here's where your team stands this week.
Workers in the program
29
Speaking with clients
Phrases practiced this week
92%
Job phrases ready to use
21/31
Avg. confidence on the floor
4.8/5
up from 3.1 at start

Workers handling client moments independently

Used at least one phrase with a real client this week without calling their supervisor. That's fewer interruptions for you.

86%
of active workers
Phrases delivered this weekWeek of July 14 · 5 phrases
PhraseClient momentTeam adoptionUsed on the job
"Good morning, I'm here to clean."Greeting at the door97%Confirmed
"Let me check with the office."When they don't know the answer94%Confirmed
"Is there anything else you need?"End of service91%Confirmed
"I'll take care of that right away."Client asks for something89%Confirmed
"Could you show me what you mean?"Instructions not understood78%In progress
Program month 1 · July 2026
Time recovered
Based on supervisor call log and team self-report data.
Supervisor calls from client freezes
Before - workers freezing~3 calls/day
Now - workers responding~1 call/day
Reduction↓ 67%
Avg. time per call7 min
Your time back
Time lost to freeze calls (before)~10.5 hrs
Time lost now~3.5 hrs
Hours your supervisor gets back7 hrs
Workers responding on their own92%
Supervisor hours no longer interrupted
7 hrs
Based on call log reduction and 7-min avg. per call. Not counting client retention or the cost of re-doing jobs from miscommunication.
Freeze calls before~63 / month
Freeze calls now~21 / month
Interruptions eliminated42
Workers in program29

Cohort-level data only - no individual worker performance scores tracked or shared. · Data policy

Internal mobility · July 2026
Client readiness
Workers approaching readiness for higher roles. Based on language skill progression.
Training completion
82%
regional average
Confidence score
91%
after practice
Internal mobility
7
employees ready
Skill gaps
4
priority areas
ML
Maria Lopez
Housekeeping · client-facing daily
89%
Recommended next role
Supervisor
Time to readiness 4 weeks
Still needs practice on
Handling complaints Multi-step instructions Asking for clarification
Phrases mastered
82%
regional average
Client confidence
91%
after practice
Ready to handle clients
7
employees ready
Still freezing on
4
priority areas
Client interaction risk by shift
Morning
88%
Midday
79%
Evening
72%
Overall shift coverage risk Low
Client readiness by worker3 workers tracked
WorkerStrongest scenarioReadinessStatus
Maria LopezGreetings + requests89%Handling clients independently
Jose RiveraClosings + complaints86%Handling most scenarios
Ana GarciaComplex instructions74%Needs 3 more phrases
Communication gaps · July 2026
Where your team is still freezing
Each node is a real client moment. Size shows how many workers can handle it. Red means your phone is still ringing.
CLIENT MOMENT MAP - 29 WORKERS · JULY 2026
CLIENT GREETINGS 92% ARRIVAL PHRASES 97% ESCALATION 94% JOB CLOSING 91% REQUEST CONFIRM 89% BUY TIME 86% CLARIFY 78%
Skill node legendNode size = team adoption · Color = skill category
Handling confidently (92–97%)
Mostly handled (89–91%)
Escalation phrases (94%)
Buying time phrases (86%)
Still causing freeze calls (78%)
Account settings
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Account
KJ
Let Kelly Cleaning
[email protected] · Owner account
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Workforce · July 2026
Org topology
Workforce readiness by track and English level. Click any person to view their progression.
English level
Workforce · July 2026
Workforce heatmap
Readiness by English proficiency level. See where your team stands at a glance.
Total workforce
0
Ready for promotion
0
80%+ readiness
In progress
0
40-80% readiness
Early stage
0
Below 40%
Readiness by English levelClick a cell to see who's inside
0-20%
20-40%
40-60%
60-80%
80-100%